Fees & FAQs

Making Mental Health Care More Accessible

Mental health care should be approachable, transparent, and easy to understand. That’s why we offer a transparent fee structure and answer common questions to help you feel confident when reaching out. Our Kelowna counsellors work with individuals, couples, children, teens, and families, both in person and online.

We offer both in-person and online sessions to make it easy for you to get the support you need in the way that works best for you.

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What to Expect When It Comes to Fees

To keep things simple, we kindly request that clients provide a credit card at the time of booking. Your card will be securely stored and charged automatically after each session, so you don’t have to worry about handling payments at your appointment.

General Fee Structure

- Individual Session (RCC): $175.00 – $190.00 (50 minutes)
- Family or Couples Therapy (RCC): $175.00 – $190.00 (75 minutes)
- Administrative Tasks: (Phhone calls, emails, reports, consultation) $175.00 – $190.00/hr. billed at 15 minute increments
- 50 minute session: $150.00 (plus GST)
- 50 minute session: $185.00
- Individual Counselling: $175.00 – $190.00 (50 minutes)
- Family or Couples Therapy: $175.00 – $190.00 (50 minutes)
- Administrative Tasks (Phone calls, emails, reports, consultation): $175.00 – $190.00/hr billed in 15 minute increments.
- Parent Sessions: $250/session (50 minutes)
- Child Sessions: $175/session (50 minutes)
- Administrative tasks (phone calls, emails, reports): $250/hour billed in 15 minute increments.
- Court Prep: $250/hour billed in 15 minute increments.
- Court Attendance: $250/hour, with a minimum of 4 hours ($1000).
- Hear the Child reports: $1000.00 with 50% retainer and 50% due upon dissemination of the report.

Billing and Coverage Options

The BC Medical Services Plan does not cover counselling services.

Please check with your insurance provider to confirm coverage for counselling with a Registered Clinical Counsellor (RCC), Canadian Certified Counsellor (CCC), or Registered Social Worker (RSW).

Our team offers direct billing for several plans and programs, including:

CVAP (Crime Victim Assistance Program)
First Nations Health Authority (FNHA)
ICBC (select providers)
Telus Health Plus and Green Shield

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Answers to Common Questions

Choosing a Therapist

Finding a counsellor can feel like a big decision, but you don’t have to figure it out alone. We’ll let you know who’s accepting new clients and suggest someone based on your needs and preferences.
You can also browse our team bios to see who feels like the right fit. And if something doesn’t feel quite right, you’re always welcome to switch therapists.

Meet The Team >

Booking & Sessions

Most counselling sessions are 50 minutes. Sessions with young children may be a bit shorter, while couples and family sessions can run longer, depending on your needs. Please note that longer sessions may involve a higher fee.
No, you don't need a referral to access our services. Some benefit plans may require a referral for reimbursement, so it's always a good idea to check with your provider.
Yes, we offer secure online counselling for anyone who prefers to meet virtually. It’s a great option if you're outside of Kelowna or if online therapy simply works better for your life.
If you need to cancel or reschedule, we ask for at least 48 hours’ notice (two business days). Late cancellations or no-shows will be charged the full session fee. If you arrive late, the full fee still applies, even if the session is shorter.

Child & Youth Counselling:

Each child is different. Some children need short-term support for things like emotional regulation or school stress, while others may benefit from longer-term therapy for more complex issues such as trauma or grief.
If parents are separated or divorced and share legal guardianship, both must consent to therapy for children under age 15 unless a legal agreement or court order states otherwise. It's the responsibility of the attending parent to provide the therapist with the other parent’s contact information.
If you are 16 or older, you do not need parental consent to begin counselling. Your privacy matters and your counsellor will discuss the process with you before your first session.